Shipping policy

Shipping Policy

Orders are processed within 1–3 business days (excluding weekends and holidays). Shipping times vary by carrier and destination.

Evergrene is not responsible for:

• Carrier delays

• Incorrect shipping information provided at checkout

• Lost or stolen packages marked as delivered

Shipping fees are non-refundable.

If an order arrives damaged, it must be reported within 48 hours of delivery with photo or video proof to be eligible for replacement or store credit.